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CUSTOMER SATISFACION QUESTIONNAIRE

Dear Customer
Your feedback is important to us and, as part of our ongoing commitment to improving customer care and satisfaction, we would be grateful if you could take a few minutes to complete the following questionnaire.

Which Callegari system do you own?

Following your order, do you think the dispatch of your system was made in good time? (*)
Do you find the methods of communicating with the agents adequate? (*)
Do you find the number of visits by the agents adequate ? (*)
Have your requests for assistance been dealt with promptly? (*)
If you have a Service Contract or Check and Calibration , how do you value this service? (*)
How do you rate the communication in general with Callegari? (*)
Our people, in answering to your problems and queries were? (*)



Which of the following points are most important to you when dealing with suppliers? (*)





In general, do our products meet your expectations and business requirements? (*)
If no, please detail why.



Has anything about our products or service left you unsatisfied?
Which aspects of our products or service do you really appreciate?
Do you think any of our products or services could be improved? If so please detail feedback.
Pharmacy
Note : According to the Legislative Decree n. 196 dated 30th June 2003 (“Code for the protection of personal details”) we inform you that the data obtained will only be used for internal statistical matters to implement our Certified ISO9001:2000 Quality Management System. The possible diclosure of this data might be only in associated form, where it will not be possible to the identify the single subject. Holder of the data processing procedures is CALLEGARI S.p.A , in the person of of its legal representative Mr Renzo Catellani .

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Callegari S.p.a
Head Office: Via Adamello 2/a, 43122 Parma
Operations Center : Castello Dei Diritti, Via E. Ugolotti n.1, 43122 Parma
Tel. 0521 273274- Fax. 0521 271296
P.IVA 01615440342 - Company Register of Parma n.166829
Share capital Euro 516.000,00 Fully Paid